FAQ

• CREDIT CARD [STRIPE] (DIRECT SECURE PAYMENT VIA CREDIT CARDS)
• DIRECT BANK TRANSFER (BANK & POSTAL & WESTERN UNION TRANSFERS)
• PAYPAL (PAYPAL ONLINE PAYMENT GATEWAY)
• ALIPAY (ALIPAY ONLINE PAYMENT GATEWAY)

***IMPORTANT NOTICE FOR EU CUSTOMERS: IF YOU BUY ORDER WITH VALID VAT ID NUMBER (THROUGH A COMPANY) YOUR INVOICE WILL BE WITHOUT VAT COST, SO THERE IS NO 25% CROATIAN VAT COST FOR YOU IN THIS CASE.***

DEPENDING ON PAYMENT OPTION YOU HAVE SELECTED, FOLLOWING WILL HAPPEN:

CREDIT CARD [STRIPE] & PAYPAL & ALIPAY (DIRECT SECURE PAYMENT):
YOU WILL BE REDIRECTED TO SECURE PAYMENT GATEWAY (STRIPE, PAYPAL, ALIPAY), WHERE YOU WILL COMPLETE THE TRANSACTION – TOTAL PRICE WITH SHIPPING AND HANDLING FEE (TOTAL AMOUNT OF FUNDS IS REQUIRED USING ONLINE GATEWAY, IT’S ONE TIME PAYMENT).
CHECK YOUR E-MAIL, YOU WILL RECEIVE TWO E-MAILS, ONE FROM OUR WEBSHOP – ORDER CONFIRMATION, AND ANOTHER FROM ONLINE PAYMENT PROCESSOR (STRIPE, PAYPAL).
AFTER WE HAVE RECEIVED YOUR PAYMENT (CONFIRMATION), OUR WORKSHOP BEGINS TO CRAFT YOUR BOAT (OR ANY OTHER COMPONENT).
AFTER WE HAVE COMPLETED THE WORK, ITEM IS SENT TO YOU VIA SHIPPING OPTION YOU HAVE SELECTED IN WEBSHOP.
WE E-MAIL YOU THE TRACKING NUMBER OF SENT PACKAGE, SO WE COULD BOTH MONITOR ARRIVAL OF YOUR ITEM(S).

DIRECT BANK TRANSFER (BANK & POSTAL & WESTERN UNION TRANSFERS):
YOU RECEIVE ORDER (INVOICE) TO YOUR REGISTERED E-MAIL.
20% OF TOTAL AMOUNT IS REQUIRED AS “PREPAY” (PAY IN ADVANCE) IF YOU WISH TO USE PREPAY OPTION.
AFTER WE HAVE RECEIVED YOUR PARTIAL PAYMENT, OUR WORKSHOP BEGINS TO CRAFT YOUR BOAT (OR ANY OTHER CUSTOM ORDER).
AFTER WE ARE NEAR COMPLETED THE WORK, ALMOST FINISHED, YOU ARE REQUIRED TO COMPLETE THE REMAINING PAYMENT.
ITEM IS SENT TO YOU VIA SHIPPING OPTION YOU HAVE SELECTED IN WEBSHOP.
WE WILL E-MAIL YOU THE TRACKING NUMBER OF SENT PACKAGE, SO WE COULD BOTH MONITOR ARRIVAL OF YOUR ITEM(S).

PLEASE NOTE: ISSUED INVOICES REQUIRE PARTIAL PAYMENT IN ADVANCE (20% OF TOTAL). ONLINE PROCESSING SERVICES (STRIPE FOR CREDIT CARDS, PAYPAL AND ALIPAY) REQUIRE COMPLETE TRANSACTION AT ONCE.

YOU HAVE SEVERAL OPTIONS REGARDING SHIPPING. ALSO, YOU CAN ARRANGE CURRIER OR PERSONALLY PICKUP THE ITEM.

• STANDARD SHIPPING -> HR POST  (DELIVERY: 10-50 WORKING DAYS)
• SHIPPING CURRIER/DELIVERY -> UPS, DPD or TNT (DELIVERY 2-8 WORKING DAYS APPROXIMATELY)
• HR EXPRESS EMS (DELIVERY 3-10 WORKING DAYS APPROXIMATELY)
• DELIVERY ON EVENT / UPCOMING SAILING EVENTS -> PERSONAL PICKUP  (If possible, email us first!)

PLEASE NOTE: DELIVERY VARIES DUE TO SELECTED SHIPPER, NOT ALL SHIPMENTS HAVE TRACKING NUMBERS! WE/YOU CAN MONITOR SHIPPING WITH ALL EXCEPT HR POST.

‘SHIPPING CURRIER/DELIVERY’ AND ‘HR EXPRESS EMS’ ARE THE FASTEST POSSIBLE OPTIONS IF YOU NEED URGENT DELIVERY METHODS.

BE AWARE THAT SHIPMENTS AROUND CHRISTMAS/NY AND EASTER MIGHT BE LITTLE DELAYED BECAUSE OF “GIFTS SEASON”, THANK YOU FOR UNDERSTANDING.

WE DON’T MARK THE PARCEL AS A GIFT AND WE SHIP WITH EXACT VALUE, EACH COUNTRY HAS IT’S OWN TAX POLICY AND RATES.

IT IS UP TO BUYERS, UPON PACKAGE PICKUP IN YOUR COUNTRY TO MANAGE TAXES WITH YOUR CUSTOMS DEPARTMENT.

PLEASE NOTE: You CAN CONTACT YOUR CUSTOMS DEPARTMENT TO GAIN DETAILED INFORMATION ABOUT TAX RATES!
(International items may be subject to customs processing and additional charges.)

BUT! – THERE ARE OTHER DIFFERENT TYPES OF ORDERS WHICH CAN CHANGE YOUR CUSTOMS FEE AND TAXES (LEGALLY OF COURSE), SO EMAIL US FIRST IF YOU NEED TO USE THOSE AND WE WILL TRY TO HELP IF POSSIBLE.

[email protected]

YOU DON’T HAVE TO BUY RIG BOX IF ARRANGING PERSONAL PICKUP OF BOAT!

RIG BOX MUST BE INCLUDED IF YOU ORDER RIGS, AND REQUIRE SHIPPING (NO MATTER WHAT SHIPPING METHOD YOU CHOOSE: CURRIER, CLASSIC POSTAL OR ON EVENT). ONLY IN OCCASIONS WHEN CUSTOMER ARRANGES PERSONAL PICKUP, THAN YOU’RE NOT OBLIGATED TO PURCHASE RIG BOX. FOR SAFETY OF THE GEAR, BOX MUST BE INCLUDED. (OF COURSE, PREMIUM K2 IOM EASY ORDER HAS RIG BOX INCLUDED IN PRICE ALREADY AS IT GOES WITH FULL EQUIPMENT.)

PLEASE NOTE: RIG BOX IS A “MUST” IF ITEM IS BEING SHIPPED FOR PROTECTION AND SHIPPING OF THE RIGS AND UP TO 4 RIGS CAN BE PLACED INSIDE IT. ALSO, OUR RIG BOX GOES EXCELLENT WITH OUR BOAT STAND WHICH CAN BE FITTED INSIDE AND OUTSIDE THE FRAME OF THE RIG BOX SO YOU CAN ALWAYS HAVE ONE FREE HAND WHILE CARRYING YOUR THINGS ON REGATTA.

WARRANTY IS 2 YEARS, WE ACCEPT REFUNDS IN FULL.

2 YEAR WARRANTY IS PROVIDED FOR COMPLETE “IOM” BODY (HULL, FIN, RUDDER, BULB, BUMPER).
CONSUMABLE PARTS (WINCH, DRUM, SERVO, BATTERY, DECK PATCHES) HAVE 20 DAYS WARRANTY, BUT WE GUARANTEE FOR ALL OUR PARTS TO WORK WHEN DEPLOYED.

REFUNDS ARE ACCEPTABLE IN FULL WITHIN 20 DAYS.
IF FOR ANY REASON YOU’RE NOT SATISFIED WITH OUR PRODUCT, YOU CAN SEND IT BACK TO US (ON YOUR SHIPPING COST), YOU WILL RECEIVE THE ENTIRE AMOUNT OF MONEY PAID FOR PRODUCT.

ALWAYS CHECK THE ORDER (INVOICE) AND COMPARE IT WITH RECEIVED ITEMS BEFORE YOU SIGN FOR DELIVERY! THAT WAY YOU CAN ASK YOUR SHIPPING/DELIVERY AGENT FOR REFUND IF THEY DAMAGE THE GOODS OR LOSE ANY ITEMS BEFORE YOU SIGN FOR PACKAGE! WE CAN’T BE RESPONSIBLE FOR THAT, OF COURSE. IT IS IMPORTANT TO FOLLOW THIS PROCEDURE SO THAT ANY DAMAGES OR LOST ITEMS WILL NOT GO ON YOUR COST, SO THIS PROCEDURE PROTECTS YOU AS BUYER.

PLEASE NOTE: BUYERS PAY SHIPPING EXPENSES FOR REFUNDS AND WARRANTY. IN WARRANTY REPAIRS WE COVER THE EXPENSE OF SHIPPING BACK TO YOU.