WOOCS 2.1.8
FAQs 2018-02-21T20:52:54+00:00

FAQ

• MONEYBOOKERS (DIRECT SECURE PAYMENT – IN TESTING, NOT AVAILABLE FOR PUBLIC)
• INVOICE (BANK & POSTAL & WESTERN UNION TRANSFERS)
• PAYPAL (PAYPAL ONLINE PAYMENT GATEWAY)

PLEASE NOTE: ONLY WHEN SELECTING “INVOICE” AS THE PAYMENT METHOD, YOU’RE ABLE TO MAKE “PREPAY” (PAY IN ADVANCE), WHICH IS 20% OF TOTAL AMOUNT. WE DON’T SUPPORT “PREPAY” FOR ONLINE PAYMENT GATEWAYS SUCH AS MONEYBOOKERS OR PAYPAL, TOTAL AMOUNT IS REQUIRED.

DEPENDING ON PAYMENT OPTION YOU HAVE SELECTED, FOLLOWING WILL HAPPEN:

MONEYBOOKERS & PAYPAL (DIRECT SECURE PAYMENT)
YOU WILL BE REDIRECTED TO SECURE PAYMENT GATEWAY (MONEYBOOKERS, PAYPAL), WHERE YOU WILL COMPLETE THE TRANSACTION – TOTAL PRICE WITH SHIPPING AND HANDLING FEE (TOTAL AMOUNT OF FOUNDS IS REQUIRED USING ONLINE GATEWAY, IT’S ONE TIME PAYMENT).
CHECK YOUR E-MAIL, YOU WILL RECEIVE TWO E-MAILS, ONE FROM OUR WEBSHOP – ORDER CONFIRMATION, AND ANOTHER FROM ONLINE PAYMENT PROCESSOR (MONEYBOOKERS, PAYPAL).
AFTER WE HAVE RECEIVED YOUR PAYMENT (CONFIRMATION), OUR WORKSHOP BEGINS TO CRAFT YOUR BOAT (OR ANY OTHER COMPONENT).
AFTER WE HAVE COMPLETED THE WORK, ITEM IS SENT TO YOU VIA SHIPPER YOU HAVE SELECTED IN WEBSHOP.
WE E-MAIL YOU THE TRACKING NUMBER OF SENT PACKAGE, SO WE COULD BOTH MONITOR ARRIVAL OF YOUR ITEM(S).
INVOICE (BANK & POSTAL & WESTERN UNION TRANSFERS)
YOU RECEIVE ORDER (INVOICE) TO YOUR REGISTERED E-MAIL.
20% OF TOTAL AMOUNT IS REQUIRED AS “PREPAY” (PAY IN ADVANCE).
AFTER WE HAVE RECEIVED YOUR PARTIAL PAYMENT, OUR WORKSHOP BEGINS TO CRAFT YOUR BOAT (OR ANY OTHER COMPONENT).
AFTER WE HAVE COMPLETED THE WORK, YOU ARE REQUIRED TO COMPLETE THE REMAINING PAYMENT.
ITEM IS SENT TO YOU VIA SHIPPER YOU HAVE SELECTED IN WEBSHOP.
WE E-MAIL YOU THE TRACKING NUMBER OF SENT PACKAGE, SO WE COULD BOTH MONITOR ARRIVAL OF YOUR ITEM(S).

PLEASE NOTE: ISSUED INVOICES REQUIRE PARTIAL PAYMENT IN ADVANCE (20% OF TOTAL). ONLINE PROCESSING SERVICES (MONEYBOOKERS, PAYPAL) REQUIRE COMPLETE TRANSACTION AT ONCE.

YOU HAVE SEVERAL OPTIONS REGARDING SHIPPING. ALSO, YOU CAN ARRANGE CURRIER OR PERSONALLY PICKUP THE ITEM.

• STANDARD SHIPPING / POSTAL (DELIVERY: 10-50 WORKING DAYS)
• CURRIER EXPRESS / UPS, DHL, TNT (DELIVERY 2-10 WORKING DAYS)
• DELIVERY ON EVENT / UPCOMING SAILING EVENTS (ITEM PACKED AS FOR SHIPPING)
• NO DELIVERY / CUSTOMER WILL ORGANIZE CURRIER OR PICKUP PERSONALLY (ITEM NOT PACKED)

PLEASE NOTE: DELIVERY VARIES DUE TO SELECTED SHIPPER, ALL SHIPMENTS HAVE TRACKING NUMBERS SO WE/YOU CAN MONITOR SHIPPING.

WE MARK THE PARCEL AS A GIFT AND LOW VALUE, EACH COUNTRY HAS IT’S OWN TAX POLICY AND RATES.

IT IS UP TO BUYERS, UPON PACKAGE PICKUP IN YOUR COUNTRY TO MANAGE TAXES WITH YOUR CUSTOMS DEPARTMENT

PLEASE NOTE: PLEASE CONTACT YOUR CUSTOMS DEPARTMENT TO GAIN DETAILED INFORMATION ABOUT TAX RATES!

THIS IS A SET OF PARTS THAT CAN BE FITTED TO NEW BOAT THAT WILL ENABLE THE SNAP IN/OUT RIGGING SCREWS (ITEM 31S) TO BE USED.

THESE RIGGING SCREWS HAVE A BALL AT THE LOWER END THAT ENGAGES POSITIVELY IN A KEYHOLE PLATE RECESSED INTO THE DECK. A COMPRESSION SPRING LOCK PROVIDES ADDED SECURITY TO PREVENT THE RIGGING SCREW COMING OUT WHEN THE SHROUD GOES SLACK. THE SNAP IN/OUT RIGGING SCREW IS QUICK TO ATTACH WHEN RIGGING THE BOAT, CAN BE ADJUSTED IN SITU, LEAVES NO EXPOSED HOOK THAT WILL FOUL RIGGING LINES ON BOARD OR ANOTHER BOAT’S RIGGING, AND DOES NOT FOUL OTHER ITEMS OF RIGGING WHEN IN TRANSIT. THE CUP IS A MOULDED GLASS/EPOXY PART THAT PROVIDE A SHALLOW 13 MM WATERTIGHT RECESS IN THE DECK. THE PLATE IS A 15 MM DIAMETER STAINLESS STEEL PLATE WITH A KEYHOLE CUT OUT THAT THE RIGGING SCREW ENGAGES INTO. TWO HOLES PROVIDED FOR M2 SCREWS TO BE USED TO FIX THE PLATE DOWN THROUGH THE CUP. IF THE CUP SHOULD GET SAND OR DIRT INTO IT SUCH THAT THE BALL OF THE RIGGING SCREW CANNOT BE INSERTED, USE THE VACUUM CLEANER OR DO THE FOLLOWING TO CLEAR IT. REMOVE ONE OF THE M2 SCREWS HOLDING THE PLATE. SLACKEN THE OTHER UNTIL THE PLATE CAN BE RAISED ENOUGH TO ROTATE IT 180 DEGREES. CLEAN OUT THE DEBRIS, PLACE THE PLATE BACK IN POSITION AND REPLACE THE SCREWS.

PLEASE NOTE: 31SET SAILSetc ON BOAT INSTALLATION IS AN OPTIONAL SERVICE, YOU HAVE TO SELECT IT IN WEBSHOP!

YOU DON’T HAVE TO BUY RIG BOX IF ARRANGING PERSONAL PICKUP OF BOAT!

RIG BOX MUST BE INCLUDED IF YOU ORDER RIGS, AND REQUIRE SHIPPING (NO MATTER WHAT SHIPPING METHOD YOU CHOOSE: CURRIER, CLASSIC POSTAL OR ON EVENT). ONLY IN ACCASIONS WHEN CUSTOMER ARRANGES PERSONAL PICKUP, THAN YOU’RE NOT OBLIGATED TO PURCHASE RIG BOX. FOR SAFETY OF THE GEAR, BOX MUST BE INCLUDED.

PLEASE NOTE: RIG BOX IS A “MUST” IF ITEM IS BEING SHIPPED.

WARRANTY IS 2 YEARS, WE ACCEPT REFUNDS IN FULL.

2 YEAR WARRANTY IS PROVIDED FOR COMPLETE “IOM” BODY (HULL, FIN, RUDDER, BULB, BUMPER).
CONSUMABLE PARTS (WINCH, DRUM, SERVO, BATTERY, DECK PATCHES) HAVE 20 DAYS WARRANTY, BUT WE GUARANTEE FOR ALL OUR PARTS TO WORK WHEN DEPLOYED.

REFUNDS ARE ACCEPTABLE IN FULL WITHIN 20 DAYS.
IF FOR ANY REASON YOU’RE NOT SATISFIED WITH OUR PRODUCT, YOU CAN SEND IT BACK TO US (ON YOUR SHIPPING COST), YOU WILL RECEIVE THE ENTIRE AMOUNT OF MONEY PAID FOR PRODUCT.

PLEASE NOTE: BUYERS PAY SHIPPING EXPENSES FOR REFUNDS AND WARRANTY. IN WARRANTY REPAIRS WE COVER THE EXPENSE OF SHIPPING BACK TO YOU.