FAQ (Frequently Asked Questions, General Help, Advices…)

• CREDIT CARD [STRIPE] (DIRECT SECURE PAYMENT VIA CREDIT CARDS) (instant transfer)
• DIRECT BANK TRANSFER (BANK & POSTAL & WESTERN UNION TRANSFERS) (slower transfer, usually takes 23 days for confirmation, do not order if you need urgent orders and fast way for us to react because of this)
• PAYPAL (PAYPAL ONLINE PAYMENT GATEWAY) (instant transfer)
• ALIPAY (ALIPAY ONLINE PAYMENT GATEWAY) (instant transfer)

Fees for payment gateways apply based on whichever type you use to cover their costs which all payment gateways use on each transaction. Direct bank transfer is fixed cost while all others are based on percentages.

***IMPORTANT NOTICE FOR EU CUSTOMERS: IF YOU BUY ORDER WITH VALID VAT ID NUMBER (THROUGH A COMPANY) YOUR INVOICE WILL BE WITHOUT VAT COST, SO THERE IS NO 25% CROATIAN VAT COST FOR YOU IN THIS CASE WHICH CAN SIGNIFICANTLY DECREASE YOUR COSTS IF BUYING FROM INSIDE EU.***

DEPENDING ON PAYMENT OPTION YOU HAVE SELECTED, FOLLOWING WILL HAPPEN:

CREDIT CARD [STRIPE] & PAYPAL & ALIPAY (DIRECT SECURE PAYMENT):
YOU WILL BE REDIRECTED TO SECURE PAYMENT GATEWAY (STRIPE, PAYPAL, ALIPAY), WHERE YOU WILL COMPLETE THE TRANSACTION – TOTAL PRICE WITH SHIPPING AND HANDLING FEE (TOTAL AMOUNT OF FUNDS IS REQUIRED USING ONLINE GATEWAY, IT’S ONE TIME PAYMENT).
CHECK YOUR E-MAIL, YOU WILL RECEIVE TWO E-MAILS, ONE FROM OUR WEBSHOP – ORDER CONFIRMATION, AND ANOTHER FROM ONLINE PAYMENT PROCESSOR (STRIPE, PAYPAL).
AFTER WE HAVE RECEIVED YOUR PAYMENT (CONFIRMATION), OUR WORKSHOP BEGINS TO CRAFT YOUR BOAT (OR ANY OTHER COMPONENT).
AFTER WE HAVE COMPLETED THE WORK, ITEM IS SENT TO YOU VIA SHIPPING OPTION YOU HAVE SELECTED IN WEBSHOP.
WE E-MAIL YOU THE TRACKING NUMBER OF SENT PACKAGE, SO WE COULD BOTH MONITOR ARRIVAL OF YOUR ITEM(S).

DIRECT BANK TRANSFER (BANK & POSTAL & WESTERN UNION TRANSFERS):
YOU WILL RECEIVE ORDER (INVOICE) TO YOUR REGISTERED E-MAIL.
20% OF TOTAL AMOUNT IS REQUIRED AS “PREPAY” (PAY IN ADVANCE) IF YOU WISH TO USE PREPAY OPTION. THERE IS ALSO DEPOSIT ITEM IF YOU WISH TO GO WITH THAT OPTION FOR CUSTOM IOM K2 OR KANTUN S IOM ORDERS ON OUR WEBSHOP.
AFTER WE HAVE RECEIVED YOUR PARTIAL PAYMENT, OUR WORKSHOP BEGINS TO CRAFT YOUR BOAT (OR ANY OTHER CUSTOM ORDER).
AFTER WE ARE NEAR 100% COMPLETED THE WORK, ALMOST FINISHED, YOU ARE REQUIRED TO COMPLETE THE REMAINING PAYMENT.
ITEM IS SENT TO YOU VIA SHIPPING OPTION YOU HAVE SELECTED IN WEBSHOP.
WE WILL E-MAIL YOU THE TRACKING NUMBER OF SENT PACKAGE, SO WE COULD BOTH MONITOR ARRIVAL OF YOUR ITEM(S).

PLEASE NOTE: ISSUED INVOICES REQUIRE PARTIAL PAYMENT IN ADVANCE (20% OF TOTAL AT LEAST) AND YOU CAN USE DIRECT BANK TRANSFER FOR THIS OPTION. ONLINE INSTANT PROCESSING SERVICES (STRIPE FOR CREDIT CARDS, PAYPAL AND ALIPAY) REQUIRE COMPLETE TRANSACTION AT ONCE WITH FULL AMOUNT OF ORDER TOTAL (BUT FOR BOATS YOU CAN ALWAYS ORDER DEPOSIT ITEM ONLY, OF COURSE).

YOU HAVE SEVERAL OPTIONS REGARDING SHIPPING. ALSO, YOU CAN ARRANGE CURRIER OR PERSONALLY PICK UP THE ITEM.

• STANDARD SHIPPING -> HR POST  (GLOBAL DELIVERY: 10 – 45 WORKING DAYS, PLEASE NOTE: tracking code for HR Post is updated only when the item leaves the Croatia, Zagreb and when it arrives at the destination country, in-between location is not refreshed. This shipping method does not offer insurance if the package gets lost, but our estimate is that around 98% of all packages are delivered successfully. Also, it is the slowest but most affordable way to ship items from our factory, you should receive it with your postal service in your country, for example, USPS in the USA.)
• SHIPPING COURIER/DELIVERY ->  DPD, FedEx or TNT (GLOBAL DELIVERY 3 – 8 WORKING DAYS APPROXIMATELY, tracking code updated regularly. This is the most secure and very fast way to ship, insurance is included in case anything happens to your parcel)
• HR EXPRESS (DELIVERY 3 – 10 WORKING DAYS APPROXIMATELY)
• DELIVERY ON EVENT / UPCOMING SAILING EVENTS -> PERSONAL PICKUP  (If possible, email us first!)
** Email us if you need SUPER Fast Express Shipping: 24h or 48h days around the globe, it can be arranged as well if required!**

PLEASE NOTE: DELIVERY VARIES DUE TO SELECTED SHIPPER, NOT ALL SHIPMENTS HAVE TRACKING NUMBERS! WE/YOU CAN MONITOR SHIPPING WITH ALL EXCEPT HR POST WHICH UPDATES TRACKING ONLY WHEN PACKAGE LEAVES OUR COUNTRY AND WHEN IT ENTERS INTO YOURS ON CUSTOMS.

SHIPPING COVID19 NOTICE:

The following countries have restricted shipping for Post shipping (HR Post method only affected, our Shipping/courier delivery is not affected by this restriction!). So, here is a list of countries that can’t use the HR Post shipping method: Australia (only packages below 2kg like sails or fittings are allowed for AUS), Iceland (only packages below 2kg like sails or fittings are allowed for IS), Indonesia, Israel, New Zealand (only packages below 2kg like sails or fittings are allowed for NZL), Paraguay, Peru, Puerto Rico, South Africa.
This is COVID19 measure from countries listed coming from their governments, not Sailboat RC, thank you for understanding. Since we can ship without any problems with FedEx, UPS, TNT and other shipping/courier services, we hope that they will remove these restrictions soon for postal services as well. Delays are expected with the Postal service because of the whole situation the world went through recently. If you order with HR Post, we will prepare your order and put it On Hold until we can ship it to you.

BE AWARE THAT SHIPMENTS AROUND CHRISTMAS/NY AND EASTER MIGHT BE LITTLE DELAYED BECAUSE OF “GIFTS SEASON”, THANK YOU FOR UNDERSTANDING. COVID19 IS MAKING DELAYS AS WELL ALL AROUND THE WORLD SO WE HOPE ALL WILL BE CLEARED ASAP.

If you ordered and completed Checkout by placing the order and paying for the order, you will get a confirmation on the website and an email. After that, your order is under Processing (you can check it when you log in to your account on our website always). We usually ship within 15 days, (+/- 3 days because of COVID19) depending on how complex the order is (sails manufacturing takes more time than fittings form IOM class or some spare parts for DF65 class for example). Make sure you read the description of the item as on some rare occasions we state lead time, for another example there is a waiting list for K2 IOM sailboat so it is understandable that you will have to wait more. Tracking code will be sent once the order leaves so you can follow up on it.

WE DON’T MARK THE PARCEL AS A GIFT AND WE SHIP WITH EXACT VALUE, EACH COUNTRY HAS IT’S OWN TAX POLICY AND RATES.

IT IS UP TO BUYERS, UPON PACKAGE PICKUP IN YOUR COUNTRY TO MANAGE TAXES WITH YOUR CUSTOMS DEPARTMENT.

PLEASE NOTE: You CAN CONTACT YOUR CUSTOMS DEPARTMENT TO GAIN DETAILED INFORMATION ABOUT TAX RATES!
(International items may be subject to customs processing and additional charges.)

BUT! – THERE ARE OTHER DIFFERENT TYPES OF ORDERS WHICH CAN CHANGE YOUR CUSTOMS FEE AND TAXES (LEGALLY OF COURSE), SO EMAIL US FIRST IF YOU NEED TO USE THOSE AND WE WILL TRY TO HELP IF POSSIBLE.

[email protected]

YOU DON’T HAVE TO BUY RIG BOX FOR IOM CLASS OR TRANSPORT BOX FOR DF65 IF ARRANGING PERSONAL PICKUP OF BOAT AND ALSO IF YOU DON’T ORDER ASSEMBLED (COMPLETE) RIGS FORM US IN YOUR ORDER!

RIG BOX MUST BE INCLUDED ONLY IF YOU ORDER COMPLETE (ASSEMBLED) RIGS, AND ONLY IF YOU REQUIRE SHIPPING (NO MATTER WHAT SHIPPING METHOD YOU CHOOSE: CURRIER, CLASSIC POSTAL OR ON EVENT). THERE IS ALSO A POSSIBILITY TO ORDER SPECIAL “PACKAGING FOR RIGS (NO RIG BOX OPTION)” WHICH YOU CAN FIND IN OUR SHOP UNDER THAT NAME. WITH IT, YOU WILL GET SPECIAL SHIPPING/TRANSPORT BOX FOR IOM RIGS WITHOUT NEEDING TO ORDER RIG BOX FOR YOUR ORDER AND COMPLETE RIGS. SO, TO SUM UP, ONLY IN OCCASIONS WHEN CUSTOMER ARRANGES PERSONAL PICKUP, THAN YOU’RE NOT OBLIGATED TO PURCHASE RIG BOX (AN YOU DO NOT NEED PACKAGING FOR RIGS). FOR SAFETY OF THE GEAR, RIG BOX, PACKAGING FOR RIGS or TRANSPORT CASE MUST BE INCLUDED WHEN COMPLETED RIGS ARE SELECTED IN ORDER. (OF COURSE, PREMIUM K2 IOM EASY ORDER HAS RIG BOX INCLUDED IN PRICE ALREADY AS IT GOES WITH FULL EQUIPMENT, PREMIUM K2 HAS IT ALREADY IN PRICE.)

SUMA SUMMARUM: RIG BOX OR PACKAGING FOR RIGS (OR TRANSPORT BOX) ARE A “MUST” ITEMS IF ORDER WITH RIGS INSIDE IS BEING SHIPPED, THAT IS FOR PROTECTION AND SHIPPING OF THE RIGS AND UP TO 4 RIGS WITH MOUNTED SAILS CAN BE PLACED INSIDE ONE RIG BOX (PACKAGING FOR RIGS CAN FIT 2 OR 3 RIGS, DEPENDING ON ITEMS, CONTACT US PLEASE). TO ADD ONE “BONUS” HERE FOR THE END, OUR RIG BOX GOES EXCELLENT WITH OUR BOAT STAND WHICH CAN BE FITTED INSIDE IT AND ALSO FROM OUTSIDE OF THE RIG BOX FRAME, SO YOU CAN ALWAYS HAVE ONE FREE HAND WHILE CARRYING YOUR THINGS ON REGATTA! 🙂

WARRANTY IS 2 YEARS FOR IOM CLASS, WE ACCEPT REFUNDS AS FOLLOWS:

  • 2 YEAR WARRANTY IS PROVIDED FOR COMPLETE “IOM” BODY (HULL, FIN, RUDDER, BULB, BUMPER).
    CONSUMABLE PARTS FOR IOM (WINCH, DRUM, SERVO, BATTERY, DECK PATCHES) HAVE 2 MONTHS WARRANTY, BUT WE GUARANTEE FOR ALL OUR PARTS TO WORK WHEN DEPLOYED. WE ALSO USE MATERIALS AND ELECTRONICS OF HIGHEST QUALITY POSSIBLE, AS WE STRIVE TO BE PREMIUM QUALITY MANUFACTURERS. OUR ACHIEVED RESULTS STAND BEHIND US.

OTHER CLASSES AND ITEMS WHICH ARE NOT IOM CLASS HAVE 6 MONTHS GUARANTEE, BUT MAKE SURE YOU DID NOT DAMAGE THE ITEMS AS THAT WILL CLEARLY BE VISIBLE: WE ACCEPT REFUNDS ONLY AFTER ORDER IS RETURNED BACK  TO US IN THE SAME STATE AS WE SHIPPED THEM TO BUYER AND WE CHECK THEM OUT FOR DAMAGES FIRST AND TO SEE ALL IS RETURNED AS WE HAVE SHIPPED IT INITIALLY!

REFUNDS ARE ACCEPTABLE IN FULL WITHIN 20 DAYS.
IF FOR ANY REASON YOU’RE NOT SATISFIED WITH OUR PRODUCT, YOU CAN SEND IT BACK TO US (ON YOUR SHIPPING COST), YOU WILL RECEIVE 90% OF FULL AMOUNT FOR THE MONEY PAID FOR PRODUCT IF THE ORDER IS RETURNED WITHIN 20 DAYS (SHIPPING AND PAYMENT FEE ARE NOT REFUNDABLE).

ALWAYS CHECK THE ORDER (INVOICE) AND COMPARE IT WITH RECEIVED ITEMS BEFORE YOU SIGN FOR DELIVERY! DO NOT SIGN FOR DELIVERY IF YOU SEE THAT PACKAGE IS DAMAGED FROM OUTSIDE! THAT WAY WE CAN ASK YOUR SHIPPING/DELIVERY AGENT FOR REFUND IF THEY DAMAGE THE GOODS OR LOSE ANY ITEMS BEFORE YOU SIGN FOR PACKAGE WHICH IS WHY IT IS IMPORTANT THAT YOU DO NOT SIGN FOR DELIVERY IF YOU SEE RIGHT AWAY THAT PACKAGE IS DAMAGED OR OPENED! WE CAN’T BE RESPONSIBLE FOR ANY DAMAGES DONE BY YOUR CUSTOMS OR SHIPPING AND WE ALWAYS DO QUALITY CHECK BEFORE WE SHIP ORDERS, OF COURSE. IT IS IMPORTANT TO FOLLOW THIS PROCEDURE SO THAT ANY DAMAGES OR LOST ITEMS WILL NOT GO ON YOUR COST, THIS PROCEDURE PROTECTS YOU AS BUYER. BUT, IN 99% OF CASES WE ALWAYS REACH SOLUTIONS WITH OUR CLIENTS NO MATTER WHAT KIND OF PROBLEMS OCCUR, OUR BRAND HAS GREAT CUSTOMER SERVICE AND WE ARE NOT WORLD AND EUROPEAN CHAMPIONS JUST BECAUSE WE ARE GREAT IN INNOVATION AND TECHNOLOGY, WE ARE ALSO SUCCESSFUL BECAUSE ALL OF ARE CLIENTS ARE SATISFIED WITH OUR SERVICE ALL AROUND WORLD AND THAT KIND OF SUPPORT PUSHES US TO HAVE RELIABLE SERVICE WHICH HOLDS OUR CLIENTS IN FIRST PLACE. 🙂

Side note: CUSTOM K2 ORDERS MIGHT HAVE SMALL VISIBLE MARKS SUCH AS DIFFERENT SHADES OF SAME COLOR OF HULL (ONLY VERY SMALL VISUAL MARKS, NO WORRIES REALLY AND THIS CAN MAYBE HAPPEN ALSO IN TINY PROPORTION OF ALL ORDERS), BUT ALL OF OUR HULLS ARE OF EXCELLENT QUALITY, WE DO QUALITY CHECK AND BALANCING BEFORE WE SHIP. PREMIUM K2 ORDERS WILL NOT HAVE ANY AESTHETICAL MARKS, BUT THAT IS WHY THERE IS ALSO HIGHER PRICE ON THEM, WE DO MORE WORK AND EVEN THROW AWAY HULLS WHICH ARE NOT PERFECT AND BRILLIANT SO THIS RAISES OUR COSTS A LOT. BOTH QUALITY (PERFORMANCE) AND AESTHETICAL LOOK ARE SUPER IMPORTANT FOR US SO YOU SHOULD NOT BE WORRIED BY THIS, IT HAPPENED ON RARE OCCASIONS FOR PASTEL BLUE AND SILVER GRAY COLORS OF HULLS.  🙂

PLEASE NOTE: BUYER PAYS SHIPPING EXPENSES FOR REFUNDS AND WARRANTY AS WELL AS PAYMENT FEES (WHEN THERE ARE NEEDED RETURNS OF ITEMS BACK TO US). IN WARRANTY REPAIRS WE COVER THE EXPENSE OF SHIPPING BACK TO YOU (AND WE REPLACE OR REPAIR THE ITEMS IF THEY ARE MALFUNCTIONING AND ARE NOT RESULT OF INAPPROPRIATE HANDLING OR BAD MAINTENANCE; ETC.), THAT PART OF COST IS ON US. DAMAGED ITEMS BY INAPPROPRIATE HANDLING OR ANY KIND OF MISUSE OF THE ITEMS ARE NOT ACCEPTED UNDER WARRANTY (for example: if the buyer damages the servo or winch by allowing water to penetrate the hull, if there is a bigger force applied on keel so hull cracks, etc.)

If you already have your own RigBox and you wish to order only Complete Rigs from us, there is no need to buy new Rig Box from us (although we recommend it as it is being praised by many professional RC sailors around the world!). So, what you can do is next, simply order your desired Complete Rigs (+ sails if you want) and instead of adding Rig Box to your Cart, simply add the following item: https://www.sailboatrc.com/product/packaging-for-rigs-no-rigbox-option/

That item is a special shipping case which will enable secure shipping of your Rigs to your location wherever you are in the world. It is necessary either to order item “Rig Box” or item “Packaging for rigs (no RigBox option) instead of it. One of those items must be in your Cart with your Rigs, you get to pick which one do you prefer. 🙂

Well, each one of you can also help to promote this beautiful sport / technical culture in the world! Simply leave 5/5 stars in review on any of the following links as that way you are helping us and also to promote RC sailing around the world for many new enthusiasts who will follow you! Tell them what you liked here:

Google:
https://g.page/SailboatRC/review?rc

Facebook:
https://www.facebook.com/SailboatRC/reviews/

Go, and be the change you want to see in the world! Just 30 seconds of your effort (while typing review or just by simply clicking 5/5 stars) will definitely help a lot! Show that you care for the RC sailing community, thank you. 🙂

So, you are having troubles with low wind, or your sailboat nose dives while there is stronger wind? Fear not, let us dive in into some basics for all of you trying to get better in every regatta.

For trim & K2 IOM optimization in light wind conditions, put sail boom in the center, jib should go on 55 mm from centerline of the mast to centerline of the boom, mainsail leech should be on 45 mm from centerline and leech from jib should be on 80 mm from the centerline. We tend to have nice “belly” in our sails in the light wind conditions to put it more in pictures with words so you can get where we aim better. What can also help is to try and catch wind which blows little bit above, higher from surface. To do that, adjust your sails on higher positioning (jib can move up on mast holes) and use the tip of your main sail so that it captures the winds which blow easily there but not close to the surface of the water.

Here are some more tips for stronger wind conditions: try and observe the regatta (race) field in wide specter (area) to see where the strong gust will hit first. Before it hits your K2 you must speed up with the sailboat and then enter into strong gust (wind) area. That way, K2 will nosedive minimally or almost nothing and you will accelerate like never before. Other things which can help is tilting the rigs more backwards, to the stern, or/and moving jib pivot upfront, forward. Try and play with those options, but the key is to speed up as much as possible before the strong wind gust hits you. Also, K2 is designed to surf downing not to nose dive and stern up! The idea is to keep the stern down as long as possible. Hope our guidelines will be helpful as they work great for us and others in those situations, but you will have to train little bit of course in order to execute it like a true RC pro sailor! Anyway, we will have more updates for all of our items soon as we are constantly doing R&D, so we appreciate your feedback.

Extra explanation for K2:
Sailboat RC’s “Kantun 2” is built to be as “state-of-the-art” design and to be easy and intuitive to sail with speed and also excellent in taking & gybing. The idea is to have a high-quality sailboat for any level of sailor (skill), something like an open board; so you have a starting tuning guide on the boat which works well on any condition and then you also receive tuning guides for more advanced tuning steps. From that, you can optimize anyway you prefer and test until you reach amazing speed and agility. But, in order to do that, performance is key and “K2” achieved that goal, I trust we can say that for sure now.

Also…are you are experiencing troubles with your trim (for example in choppy waves and medium wind) as you gain speed easily but you need to gain more height? Fear not, the problem lays most often in these settings, try the following: close leech of mainsail more and if the boat starts to go too high open the mainsail boom with the sheet little bit more out, try to find your optimum there.

We hope that will help to answer some of the questions we get asked.

Cheers
Sailboat RC Team